JOB TITLE:
Senior Professional Services Consultant
Reports To: Manager of Professional Services
August, 2008.
SUMMARY:
Northwest Atlanta based company is seeking Senior Professional Services Consultant applicants. We are expanding
our team to accommodate rapid growth stemming from new strategic partnerships with leading global software and
virtualization companies. This is a very exciting opportunity for those who qualify!
Racemi’s DynaCenter is a next-generation server imaging and migration technology with built-in support for physical
and virtual migration, disaster recovery, and image capture and deployment across dissimilar hardware.
The Senior Professional Services Consultant role is a customer facing role, aimed at providing customers with in-depth
support on the implementation and configuration of Racemi's DynaCenter data center management software.
Responsibilities of this position include:
•
Participate in all technical aspects of the product implementation, including script development, installation of
the products, configuring the managed hardware platforms and software images.
•
Support pre-sales technical activities, solution design, and detailed implementation delivery planning.
•
Work with partners to design and implement integration of DynaCenter with third party systems managent
software.
•
Research and evaluate third party hardware and software products for potential integration with Racemi
products.
•
Mentor other consulants, evaluate their work on joint projects, and provide feedback.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
•
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets
clarification; Responds well to questions.
•
Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and
interpret written information.
•
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources;
Sets goals and objectives; Organizes or schedules other people and their tasks.
•
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with
respect and consideration regardless of their status or position; Accepts responsibility for own actions.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
•
Bachelors degree in Computer Science or equivalent experience.
•
Ten years IT industry experience.
•
Experience delivering consulting services for external customers.
•
Experience delivering technical training.
•
Experience providing technical support in a Support Center environment a plus.
•
Knowledge of networking, client/server applications and systems administration to include
•
Deep knowledge of Linux, UNIX (AIX, Solaris, and HP-UX), and Microsoft Windows Server
operating systems in the following areas: System administration, troubleshooting, Network
configuration, Storage configuration, Installation, and Device driver configuration.
• Experience with network device configuration and administration. This includes switches, hubs,
and routers, as well as DNS, network load balancers, AD, firewalls, DHCP servers, and PXE
services.
• Experience configuring and managing SAN and NAS storage. This includes NFS, Fibre Channel,
and iSCSI.
•
Experience designing data center architecture and infrastructure management solutions.
•
Experience with disaster recovery implementations a plus.
•
Experience with virtualization platforms specifically including VMware.
•
Ability to write user-friendly, easy to maintain, yet complex shell scripts as part of field implementations or product
prototypes.
•
Excellent practical working ability with Unix and Windows Server utilities and security tools
•
Software development experience a plus.
•
Network, OS, or Storage certifications are a plus (e.g., CCNA, MSCE, RHCE, etc.)
•
Experience writing technical documents for external and internal audiences.
•
Experience participating in large and complex project teams.
LANGUAGE SKILLS:
Excellent written and oral communication skills
Other requirements:
Travel requirements – approximately 50%
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required
to talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee
must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The heaviest
items to be lifted and/or carried are binders weighing up to 10 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
JOB TITLE:
Professional Services Consultant
Reports To: Manager of Professional Services
August, 2008.
SUMMARY:
Northwest Atlanta based company is seeking Professional Services Consultant applicants. We are expanding our team
to accommodate rapid growth stemming from new strategic partnerships with leading global software and virtualization
companies. This is a very exciting opportunity for those who qualify!
Racemi’s DynaCenter is a next-generation server imaging and migration technology with built-in support for physical
and virtual migration, disaster recovery, and image capture and deployment across dissimilar hardware.
The Professional Services Consultant role is a customer facing role, aimed at providing customers with in-depth
support on the implementation and configuration of Racemi's DynaCenter data center management software. The
Professional Services Consultant participates in all technical aspects of the product implementation, including script
development, installation of the products, configuring the managed hardware platforms and software images.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
•
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification;
Responds well to questions.
•
Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and
interpret written information.
•
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets
goals and objectives; Organizes or schedules other people and their tasks.
•
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and
consideration regardless of their status or position; Accepts responsibility for own actions.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
•
Bachelors degree in Computer Science or equivalent experience.
•
Five years IT industry experience.
•
Experience delivering consulting services for external customers.
•
Experience delivering technical training a plus.
•
Experience providing technical support in a Support Center environment a plus.
•
Knowledge of networking, client/server applications and systems administration to include
•
Knowledge of at least two of Linux, UNIX (AIX, Solaris, and HP-UX), and Microsoft Windows
Server operating systems in at least two of the following areas: system administration,
troubleshooting, network configuration, storage configuration, installation, and device driver
configuration.
•
Experience with network devices configuration and administration. This includes switches, hubs,
and routers. Experience with any two of DNS, network load balancers, Active Directory, firewalls,
DHCP servers, and PXE services a plus.
• Experience configuring and managing SAN and NAS storage a plus. This includes NFS, Fibre
Channel, and iSCSI.
•
Understanding of data center architecture and infrastructure management.
•
Understanding of disaster recovery concepts.
•
Experience with virtualization platforms specifically including VMware.
•
Ability to write shell scripts and evaluate simple programs.
•
Good practical working ability with Unix and Windows Server utilities and security tools
•
Software development experience a plus.
•
Network, OS, or Storage certifications are a plus (e.g., CCNA, MSCE, RHCE, etc.)
•
Experience writing technical documents for external and internal audiences.
•
Experience participating in large and complex project teams.
•
Willingness to assist with QA/Test projects as needed.
LANGUAGE SKILLS:
Excellent written and oral communication skills
Other requirements:
Travel requirements – approximately 50%
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required
to talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee
must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The heaviest
items to be lifted and/or carried are binders weighing up to 10 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
